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Cancellation & Returns Policy

 

Cancellation Policy

Cancellation process before shipment

  • If the order that you want to cancel has not been shipped yet (typically orders ship by next working day i.e. by 10am next day), you can cancel the order by signing in to your Zoobop account and going to the "my orders" section.
  • You can then view the order that you would like to cancel and then select the cancel order option.
  • In such cases, your order will be automatically cancelled, and for pre-paid orders the money will be refunded to you after the cancellation request is duly processed by us.
  • Mode of refund may vary depending on circumstances. If the mode of payment is by Credit/Debit Card or Net Banking, please allow 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the timing for the refund and we have no control over that. If the mode of refund is by e-wallet, the credit should reflect within 24 to 48 hours.

Cancellation process post shipment

  • If you wish to cancel an order that has already been shipped but has not yet been delivered, please get in touch with our Customer Support team by sending us an email on support@zoobop.com or call us on 070189 97677 (Mon to Sat, 10am - 6pm)
  • Although we do our best to inform the logistics company on our end but they may still attempt delivery. Kindly do not accept the delivery of the order (if cancelled).
  • Once we receive the product(s) back, we will refund your money within 10 business days. Our team will inform you in advance if there are any return expenses that may be applicable from your refund amount.
  • For pre-paid orders the mode of refund may vary depending on circumstances. If the mode of payment is by Credit/Debit Card or Net Banking, please allow 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the timing for the refund and we have no control over that. If the mode of refund is by e-wallet, the credit should reflect within 24 to 48 hours.

Returns & Exchange Policy

Returns & Refund Policy

  • In the unlikely event of damaged, defective, expired or different item/s delivered to you, we will provide a full refund or free replacement as applicable.
  • Please inform us of such a case within 3 days of delivery of that product by following these steps:
    • Step 1: Contact our Customer Support team by sending us an email on support@zoobop.com or call us on 070189 97677 (Mon to Sat, 10am - 6pm) within 3 days of receiving the order.
    • Step 2: Provide Us with your order number, issue related to your item/s and suitable images of the item/s and outer packaging.
    • Step 3: We will review your request and revert to you within 2 business days. Please note, we may require the item/s in question to be picked up for our internal assessment and quality control. The refund or replacement of product would be initiated once your request has been fully processed by our team.
  • In case of refund, the mode of refund may vary depending on circumstances. If the mode of payment is by Credit/Debit Card or Net Banking or COD, please allow 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the timing for the refund and we have no control over that. If the mode of refund is by e-wallet, the credit should reflect within 24 to 48 hours.

 

Exchange Policy

  • For reasons of hygiene most personal care products are not eligible for refund or exchange.
  • Please check the return policy associated with a product before placing an order.
  • In case the item is eligible for exchange, then you may request for a return of the product within 3 days of delivery of that product by following these steps:
    • Step 1: Contact our Customer Support team by sending us an email on support@zoobop.com or call us on 070189 97677 (Mon to Sat, 10am - 6pm) within 3 days of receiving the order.
    • Step 2: Provide Us with your order details and your request to exchange items in your order. Kindly add an image of the item/s for our reference.
    • Step 3: We will review your request and will accordingly arrange for the pickup of the products. We will initiate the exchange process only if the products are received by our seller in their original packaging with their seals, labels and barcodes intact.