Zoobop

What is the return policy of zoobop?

Most items are non-returnable due to hygiene and personal care nature of the products being sold on Zoobop. Please check the return policy associated with a product before placing an order. In case the item is eligible for return, then you may request for a return of the product within 5 days days of delivery of that product by following these steps: Step 1: Contact our Customer Support team via our Site or App within 5 days of receiving the order. Step 2: Provide Us with your order details and your request to return/replace/refund your order. Kindly add an image of the product/s for our reference. Step 3: We will review your request and if approved, we will arrange for the pickup of the products. We will initiate the refund or replacement process only if the products are received by our seller in their original packaging with their seals, labels and barcodes intact. In the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. Please see below the process to be followed for such a claim. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

How are items packaged?

All our sellers ensure that they pack the items safely and securely so that the items reach you in the best of conditions. We encourage all our sellers to use recycled and environmentally friendly packaging as much as possible.

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What is the return policy of zoobop?

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